Refund policy

CANCELLATION, EXCHANGE & REFUND POLICY – 001 Fashion Forward

At 001 Fashion Forward, we strive to deliver premium handcrafted pieces backed by transparent and customer-first policies. Please review the guidelines below before placing your order.

🔄 EXCHANGE POLICY

We aim to provide detailed product descriptions, sizing, and imagery to help you make an informed purchase. Each product undergoes multiple quality checks before dispatch.

However, if you're not satisfied with the fit or size, we do offer a size-related exchange for domestic orders.
👉 Please note: We do not accept returns or provide refunds for non-size-related reasons.

✅ Exchange Eligibility

  • Available only for domestic (India) orders

  • Items must be unused, unwashed, unworn, and returned with original packaging and tags

  • Exchange requests must be made within 24–48 hours of receiving the order

❌ Non-Exchangeable Items

  • Bags, home decor, and jewelry are non-exchangeable unless defective

  • Exchanges will not be accepted for:

    • Minor color differences due to device displays

    • Fabric feel, preferences, or quality perceptions

🌐 International Orders

Exchanges are not available for international orders at this time.

📩 EXCHANGE PROCESS

If eligible, please follow these steps:

  1. Email us at support@001fashionforward.com or call +91-8005796892 within 24–48 hours of delivery

  2. An exchange fee of ₹300 per product applies

  3. Send a screenshot of your payment along with your request

  4. Once verified, we will arrange a reverse pickup via our courier partners

Alternatively, you may ship the product to us. In this case:

  • We’ll provide the return address

  • Share courier details (AWB, company name, POD) with us

  • Ensure safe delivery via a reputed courier; we are not liable for lost or damaged returns in transit

📦 After We Receive Your Product

  • The item goes through a quality check

  • Upon approval, the replacement size is shipped within 7–10 working days

  • Exchanges are allowed only once per product/order

  • If the required size is unavailable, a credit note will be issued (valid for 90 days)

❌ CANCELLATION POLICY

Orders can be canceled within 24 hours of placement (Prepaid & COD).

To cancel:

🛑 Order Cancellation by Store

We reserve the right to cancel any order under certain conditions:

  • Product or fabric unavailability

  • Website errors (e.g., incorrect pricing or listing)

  • Suspicious or fraudulent activity

If a prepaid order is cancelled by us:

  • A full refund will be issued to your registered bank account

  • Notification will be sent via email

Prepaid cancellations by the customer may incur 2–3% deduction as payment gateway fees.

💰 REFUND POLICY

We do not provide refunds once a product is sold and delivered.
Only exchanges for size issues are allowed as per the policy above.

In rare cases of:

  • Defective/damaged items
    A refund will be initiated with deductions:

  • 3% (Prepaid)

  • 2% (COD)

For any queries, feel free to reach us at:
📧 001fashionforward@gmail.com
📞 +91-8005796892

Thank you for shopping with 001 Fashion Forward – where elegance meets heritage..