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At 001 Fashion Forward, we strive to deliver premium handcrafted pieces backed by transparent and customer-first policies. Please review the guidelines below before placing your order.
We aim to provide detailed product descriptions, sizing, and imagery to help you make an informed purchase. Each product undergoes multiple quality checks before dispatch.
However, if you're not satisfied with the fit or size, we do offer a size-related exchange for domestic orders.
π Please note: We do not accept returns or provide refunds for non-size-related reasons.
Available only for domestic (India) orders
Items must be unused, unwashed, unworn, and returned with original packaging and tags
Exchange requests must be made within 24β48 hours of receiving the order
Bags, home decor, and jewelry are non-exchangeable unless defective
Exchanges will not be accepted for:
Minor color differences due to device displays
Fabric feel, preferences, or quality perceptions
Exchanges are not available for international orders at this time.
If eligible, please follow these steps:
Email us at support@001fashionforward.com or call +91-8005796892Β within 24β48 hours of delivery
An exchange fee of βΉ300 per product applies
Send a screenshot of your payment along with your request
Once verified, we will arrange a reverse pickup via our courier partners
Alternatively, you may ship the product to us. In this case:
Weβll provide the return address
Share courier details (AWB, company name, POD) with us
Ensure safe delivery via a reputed courier; we are not liable for lost or damaged returns in transit
The item goes through a quality check
Upon approval, the replacement size is shipped within 7β10 working days
Exchanges are allowed only once per product/order
If the required size is unavailable, a credit note will be issued (valid for 90 days)
Orders can be canceled within 24 hours of placement (Prepaid & COD).
To cancel:
Email:Β 001fashionforward@gmail.com
Call: +91-8005796892(MonβSat | 11:00 AM β 7:00 PM IST)
We reserve the right to cancel any order under certain conditions:
Product or fabric unavailability
Website errors (e.g., incorrect pricing or listing)
Suspicious or fraudulent activity
If a prepaid order is cancelled by us:
A full refund will be issued to your registered bank account
Notification will be sent via email
Prepaid cancellations by the customer may incur 2β3% deduction as payment gateway fees.
We do not provide refunds once a product is sold and delivered.
Only exchanges for size issues are allowed as per the policy above.
In rare cases of:
Defective/damaged items
A refund will be initiated with deductions:
3% (Prepaid)
2% (COD)
For any queries, feel free to reach us at:
π§ 001fashionforward@gmail.com
π +91-8005796892
Thank you for shopping with 001 Fashion Forward β where elegance meets heritage..